Getting Started

We know that the process of finding a therapist can feel overwhelming.  It is our hope to make this experience as simple and user-friendly as possible.  To give you a better understanding of our intake process, we have provided a step-by-step outline of this process and what action steps you need to take:

Step 1: Submit an Appointment Request on our website

Click any of the “Make an Appointment” buttons and complete the screener form. Our intake team will review and reply by email within 72 hours. (Remember to check junk/ spam folders too, just in case!) If we have an available appointment that we think might work for you, we will email you with appointment options. If we do not have an available appointment, we will let you know that as well, along with a list of referral providers.

Step 2: Respond to appointment offer

If we offer you an appointment and you would like to accept it, please reply to our email as soon as possible to indicate you would like to move forward with scheduling this appointment.   Appointments are accepted on a “first come, first served” basis so we cannot guarantee that the appointment will be available when you reach back out to us. If it is no longer available, we will do our best to offer you alternate options.

We will reply to your email within 24 business hours to inform you of next steps for scheduling this appointment.  Please read through this email carefully since it includes important information, such as your expected start date (typically 1-2 weeks after you accept the appointment unless indicated otherwise).

Step 3: Register as a new client

Shortly after receiving the next steps email from our intake team, you will receive an email from our online practice management system, Therapy Appointment, with a link to complete our New Client Registration and set up your Client Portal. THIS LINK EXPIRES IN 48 HOURS and we cannot hold appointments, so please complete as soon as possible.*

It is critically important that you complete all of the client portal information and read and sign all documents as soon as possible since they are required for us to keep your appointment time and set-up your insurance.  These include demographic information, important practice policies, consent forms, and information for your therapist.

**If forms are incomplete, we will reschedule the first appointment, as our therapists need time to review in order to best serve you.

Step 4: Prepare for your appointment

Before your first session, you will receive a confirmation email with all the details of your appointment, your therapist’s contact information, and your expected co-pay. 

Step 5: After your first session

After your first session, we ask that you complete assessment questionnaires to help your therapist plan the best treatment based on your needs and track your progress through therapy.These assessments may be billed separately to your insurance, or may not be covered and will be part of your client responsibility. If you have questions about assessment questionnaires, we encourage you to discuss these with your therapist.